At Getstylz, managed by  Fractol Technologies Private Limited, we are committed to providing a transparent, fair, and reliable shopping experience. 

For the purposes of this policy: 

• “We,” “our,” and “us” refer to  Fractol Technologies Private Limited 
   
• “You,” “your,” and “user” refer to customers using our platform 

What Qualifies as a Grievance 

A grievance refers to any complaint, concern, or dissatisfaction regarding products or services received through our platform. Examples include: 

• Defective, damaged, or quality-related products 
• Delayed, incorrect, or failed deliveries 
• Payment failures or transaction-related issues 
• Challenges with returns, exchanges, or refunds 
• Issues related to customer support interactions 
• Requests for clarification regarding company policies 

How to Submit a Grievance 

To submit a grievance, follow these steps: 

• Access Help Centre / Contact Page: Visit the “Help Centre” or “Contact Us” section on our website or app 
• Select Category: Choose the category that best fits your issue 
• Provide Details: Include your Order ID, a clear description of the problem, and attach any supporting documents or images 
• Review & Submit: Our support team will review your submission and respond appropriately 

Escalation to Grievance Officer 

If your grievance remains unresolved or you are not satisfied with the response: 

• Escalate the issue to our Grievance Officer 
• The escalation process follows the Information Technology Act, 2000 and other relevant regulations 
• The Grievance Officer ensures a fair and thorough review of escalated complaints 
• Contact: Reach the Grievance Officer at  Fractoltechnologiespvtltd@gmail.com  

Grievance Resolution Process 

• Acknowledgement: Receive confirmation of grievance receipt via email within 48 hours 
• Tracking ID: A unique reference number is provided for progress tracking 
• Resolution Timeline: Grievances are generally resolved within 7 working days or as required by law 
• Regular Updates: Periodic updates are shared through your registered contact information 

Closure of Grievance 

A grievance is considered resolved when: 

• A satisfactory resolution has been communicated by the support team or Grievance Officer 
• No response is received from you within a reasonable period after the resolution is communicated 
• A final decision has been issued in line with company policies and applicable legal requirements 

Contact Information 

For assistance, inquiries, or to submit a grievance, please contact us at:  Fractoltechnologiespvtltd@gmail.com