At Getstylz, managed by  Fractol Technologies Private Limited, we are committed to providing a transparent, fair, and reliable shopping experience.  

For the purposes of this policy:  

• “We,” “our,” and “us” refer to  Fractol Technologies Private Limited   
• “You,” “your,” and “user” refer to customers using our platform  

What Qualifies as a Grievance  

A grievance refers to any complaint, concern, or dissatisfaction regarding products or services received through our platform. Examples include:  

• Defective, damaged, or quality-related products  
• Delayed, incorrect, or failed deliveries  
• Payment failures or transaction-related issues  
• Challenges with returns, exchanges, or refunds  
• Issues related to customer support interactions  
• Requests for clarification regarding company policies  

How to Submit a Grievance  

To submit a grievance, follow these steps:  

• Access Help Centre / Contact Page: Visit the “Help Centre” or “Contact Us” section on our website or app  
• Select Category: Choose the category that best fits your issue  
• Provide Details: Include your Order ID, a clear description of the problem, and attach any supporting documents or images  
• Review & Submit: Our support team will review your submission and respond appropriately  

Escalation to Grievance Officer  

If your grievance remains unresolved or you are not satisfied with the response:  

• Escalate the issue to our Grievance Officer  
• The escalation process follows the Information Technology Act, 2000 and other relevant regulations  
• The Grievance Officer ensures a fair and thorough review of escalated complaints  
• Contact: Reach the Grievance Officer at  Fractoltechnologiespvtltd@gmail.com   

Grievance Resolution Process  

• Acknowledgement: Receive confirmation of grievance receipt via email within 48 hours  
• Tracking ID: A unique reference number is provided for progress tracking  
• Resolution Timeline: Grievances are generally resolved within 7 working days or as required by law  
• Regular Updates: Periodic updates are shared through your registered contact information  

Closure of Grievance  

A grievance is considered resolved when:  

• A satisfactory resolution has been communicated by the support team or Grievance Officer  
• No response is received from you within a reasonable period after the resolution is communicated  
• A final decision has been issued in line with company policies and applicable legal requirements  

Contact Information  

For assistance, inquiries, or to submit a grievance, please contact us at:  Fractoltechnologiespvtltd@gmail.com